Contacting Irrigation Direct
266 Lindbergh Avenue
Livermore, CA 94551
Phone: 925-449-1300 (We do not accept phone orders)
Last updated: April 25, 2012
Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns. Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us.
We value the trust you place in Irrigation Direct, and we want you to be aware of the safeguards we have in place to respect your privacy. This Privacy Statement describes how we collect and use your information and gives you choices as to how we use it. We suggest that you review this Privacy Statement periodically as we may update it from time to time and email us with any questions or concerns.
What information does Irrigation Direct collect about me?
Every time you visit our website, we automatically collect your Internet service provider's address, the web page from which you came, and a record of your activity on our site.
When you purchase from Irrigation Direct, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order. We also collect the information you provide to us when you register for "My Account", fill out a survey, testimonial, sweepstakes entry, questionnaire, or contact us.
How do you use my information?
The information we receive allows us to tailor our product offering and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and alert you to product upgrades, special offers, newsletters, updated information and other new services from Irrigation Direct. If you do not want to receive such mailings or telephone calls from us, please contact us.
When Irrigation Direct receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. We may also use this information from time to time to monitor the technical functions of our servers and site. Irrigation Direct uses this information to communicate with you only after you give your express permission for such communication. The only exception to this will be to notify you of major website changes that will affect your online experience. Irrigation Direct does not share this information with any third parties, except with your consent or as described below.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings or processing transactions. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Please note: When processing your purchases we may send you an email receipt. You will also be sent an email when your order is shipped (with tracking number when applicable).
What are "cookies" and how does Irrigation Direct use them?
If you are shopping at Irrigation Direct and are having difficulty adding products to your shopping cart or completing your order, please check your privacy settings in your browser. If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify, including irrigationdirect.com.
How can I update or access my information?
We provide you access to the following information if you send us an email, call us, or write to us:
- Financial information (such as credit card account information)
- Unique identifier information (customer user name)
- Password Change (we can change your password for you)
- Transaction information (dates on which you made purchases, amounts and types of purchases)
- Contact information (name, address, phone number)
We evaluate each request and will reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested.
How do I know my information is secure?
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always display one of these icons.
Irrigation Direct does not seek to solicit information from anyone under the age of thirteen (a "Child"). If a Child submits information to us and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it.
Product Reviews and Testimonials
When you submit a testimonial or Product Review it is important to remember that comments and information you post are publicly available, so please exercise caution when deciding whether to disclose anything personal about yourself.
Irrigationdirect.com may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.
It may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information.