Got a question about Irrigation Direct? We'll try to answer it here. Or, click here if you have troubleshooting questions.

• I am looking for an item that I saw in your catalog and I can't find it on your website?
  If you can not find an item on our website it means that it is currently not in stock. If you send us an email to:service@irrigationdirect.com with the items you are looking for, we will email you when they are available for sale.
• When will my order ship?
  All orders received by 4:00 pm PST (California time) Monday through Friday will ship the same day!
• How long will it take for me to get my order?
  We ship regular ground service UPS from California, it will take 1 to 5 days depending on your location.
• What is the warranty on your products?
  Our warranty on all of our products is 3 years from the date of purchase.
• Do I pay sales tax on the products I purchase?
  Because we sell online, you won't pay sales tax (except in California). Simply visit our online store to purchase our Drip Irrigation, Sprinklers, Controllers and Valves; you'll have them in hand in a matter of days.
  
• Are there installation specifications and written details for Irrigation Direct products?
  Yes - in fact, we include an owner's manual with every product you receive. You may also view the controllers and valves manuals online.
• Why should I order from Irrigation Direct when I can go to my current supplier and walk away with my irrigation supplies today?
  As if our superior products at significant savings aren't enough, you can go online 24 hours a day to order your products from the comfort of your own office and we'll ship the same day. You'll usually receive your order within one to five days without having to battle the lines, parking, traffic and waiting in line that go hand-in-hand with all other suppliers. Shipping is included in the price of our products, and you can ship them back to us at our cost if you're unhappy with them. If that's not the most convenient way of buying the best irrigation products you'll ever use, then we don't know what is!
• How are Irrigation Direct products different from other products?
  Quite simply, we build products with every optional feature included, and yet still manage to offer it at prices significantly lower than any of our competitors. How does it work? As a manufacturer, we've worked hard to develop superior, more substantial products that we call "category killers" because they combine the best features of all the products out on the market. But because of our unique "direct to the contractor" business model that eliminates the cost of typical supply channels, we can offer you savings of up to 50% - and that includes shipping.
• Where can I get my free Irrigation Direct ball cap?
  There's a hat in every case of valves and controllers. It's our way of saying, "Thanks for ordering!" You may also fill out a Free Hat form and we will mail you one right away.
• How do I contact Irrigation Direct?
  We know how frustrating it can be when you're on a site where they've hidden the contact information to discourage you from talking to a live person. At Irrigation Direct, we want you to get in touch with us! E-mail us at service@irrigationdirect.com or call us toll-free at (877) 436-6922 8am - 5pm PST. You may also click here for all our contact information.
• How do I get samples of your product?
  Want to see just one valve, controller and expansion module to check out our excellent quality? We have sampler kits available for only $82.00 to $92.00 depending on configuration, these prices include shipping and of course a free hat! http://www.irrigationdirect.com/products/db.asp?id=parts
• Where can I purchase Irrigation Direct products?
  Right here. Irrigation Direct is a manufacturer of high-quality irrigation products that sells only on the Web. Because we don't go through resellers, we can offer prices that are typically 35% to 50% less than our competitors can. Besides, contractors resell products to their customers anyway - why should you as a contractor pay for another reseller's markup? There are faster shipping options available at the time of check out in your shopping cart.
• How do I open an account with Irrigation Direct?
  It is very easy just build your account online, we accept American Express, Discover Card, MasterCard & Visa. If you are not comfortable putting this information in online, we can build the account for you over the phone Monday thru Friday 8am to 5pm.
• How much will the shipping be?
  On orders of $90.00 or more the shipping is free! If there is an item which requires a special handling fee by UPS, it will be shown on the item pricing screen and in the shopping cart.