Product Questions

Please click here to submit product questions that could not be answered using the "Click for Details" link below the picture of the product.

Sales Inquiries

For all public agency, contractor, reseller, distributor, private label & bulk sale inquiries, please click here. For drip irrigation systems design guidance, please click here

Order Support

For all questions regarding an existing order, please click here.

Shipping Error

Click here to notify us of a shipping error, and we will get it corrected right away.

Product Returns

If you have a product that you need to return, first review our return policy, then please click here for a Return Goods Authorization number.

Technical Support

If you need help with a product you have purchased from us, please click here.

Warranty Support

If you have a product warranty issue, please review our warranty information, then click here for assistance.

General Support

Website issues, website suggestions, customer product suggestions & all other general questions, please click here.

Need Help Designing & Installing your Drip Irrigation System?

Check out these popular sections: Expert Advice, Tutorials, Tips & Tricks, Videos, Irrigation Glossary & FAQ's

Vendors & Inventors

If you have a product that you would like us to consider manufacturing or selling, please email Vendor Inquiry.

Mail Only (we currently do not have a showroom or retail location)

Irrigation Direct, Inc.

266 Lindbergh Ave

Livermore, CA 94551

925-449-1300 (Will call orders only*) We currently do not accept line-by-line phone orders.

Hours of Operation: Monday - Friday 8:00am - 5:00pm (Pacific). We are closed for lunch 11:45am - 1:15pm (Pacific)

*To place a will call order: Please place your order on our website. Then call us with your order number. We will verify if the product is in stock or if it will be shipping from a seperate fullfillment center. Shipping charges will be removed when you arrive to pick up your order.

Not comfortable entering your credit card online? Follow the steps below to pay by phone: (Only Tues - Fri, 1:30pm - 4:30pm Pacific)

1) Create an online account by clicking "Register" in the upper right hand corner of our page.

2) Put all items you wish to purchase in your shopping cart.

Steps 1 & 2 must be completed before calling

3) Call us with your credit card information and we can complete the sale for you.  We do not accept line by line item phone orders (our competitive prices do not make this possible). This service is only available on Tuesday, Wednesday, Thursday & Friday between 1:30pm - 4:30pm (PST); call 925-449-1300. These orders will ship next business day (M-F). Orders placed directly on the website ship faster.

To stay competitive and keep prices low, it was decided to offer online ordering as the only available option. We apologize to our valued customers without computer access, but hopefully you have access to a computer kiosk at a local library or are able to place your order through a friend or family member. As always, our friendly and helpful Customer Service staff is here to help you with product details or check on your orders via phone or email.

Vendors and all other partners contact us thru normal email and fax channels.

Thank you very much!